Shipping policy

At Ridgeback, we’re committed to getting your order to you quickly, securely, and as reliably as possible. Please read our shipping policy below for full details on how we handle delivery across Australia.

Order Processing & Dispatch Times

All orders placed through our website are processed on the same business day whenever possible.

Orders are dispatched from our warehouses within 1–2 business days of being placed. During periods of high demand, dispatch times may be extended slightly, but we always work to get your order on its way as quickly as possible.

Estimated Delivery Times

Once your order has been dispatched, the estimated delivery timeframe is approximately 2–7 business days depending on your location.

Please note that delivery times can vary based on:

Your delivery address (metro vs. regional)

Public holidays and weekends

Delays experienced by the carrier

Weather events or other unforeseen circumstances

We aim to deliver within the given timeframe, however we cannot guarantee exact delivery dates once the package has left our facility.

Shipping Carriers

All orders are shipped via internationally trusted and vetted couriers trusted that provide parcel tracking and reliable delivery services globally.

Once your order is dispatched, you’ll receive a tracking number via email, allowing you to follow the progress of your shipment in real time.

Address Accuracy

Please ensure that all shipping information entered at checkout is accurate and complete. Ridgeback Co. is not responsible for delays or lost parcels due to incorrect address details provided by the customer.

Need Help?

If you have any questions regarding your order, shipping times, or tracking, please don’t hesitate to reach out.

You can contact us directly at contact@ridgebackco.com.au — our team is here to help.