FAQ's
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How long does shipping take?
Orders are typically delivered within 2–7 business days, depending on your location. All orders are processed the same day and dispatched from our warehouses within 1–2 business days. You'll receive a tracking number once your order is on its way.
Where do you ship from?
Our global network of warehouses lets us dispatch your order from the closest location, using trusted couriers to get it to you quickly and safely.
What is your return policy?
We accept returns for unused items within 30 days of delivery. Items must be returned in original condition and packaging. To initiate a return, please contact our support team.
Do you offer a warranty?
Yes, all Ridgeback products are backed by a 12-month limited warranty against manufacturing defects. If you experience any issues, reach out and we’ll help resolve it.
How do I contact Ridgeback?
You can reach us anytime at contact@ridgebackco.com.au. We aim to respond within 24 hours during business days.